FAQ

FREQUENTLY ASKED QUESTIONS

1. What products do you sell?

We specialize in artificial flowers and decorative floral products designed for home décor, events, seasonal decorations, offices, parties, and other decorative applications.

2. Are your flowers real?

Our products are artificial flowers designed to provide the appearance of natural flowers without the regular maintenance required by fresh flowers.

3. Do artificial flowers require maintenance?

Artificial flowers generally require minimal maintenance. You can gently remove dust with a soft cloth, feather duster, or gentle airflow.

4. How long does shipping take?

Orders are generally processed within approximately 1–3 business days. Delivery time depends on the destination, shipping method, carrier, customs processing, and other circumstances.

Please refer to our Shipping Policy for additional information.

5. Will I receive tracking information?

When tracking information is available, it will generally be provided after your order has been shipped.

6. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you entered an incorrect address.

We will try to assist before the order ships, but an address change cannot be guaranteed after shipment.

7. Can I return my order?

Eligible products may generally be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

8. What if my product arrives damaged?

Please contact us as soon as possible and provide your order number along with clear photos or videos showing the damage.

We will review the issue and determine an appropriate solution.

9. What if I receive the wrong product?

Please contact customer service with your order number and photographs of the product you received.

We will review the issue and assist you with the appropriate solution.

10. How will I receive my refund?

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear may vary depending on your payment provider or financial institution.

11. Are taxes or customs fees included?

Taxes, customs duties, or import fees may apply depending on the destination and applicable laws. Unless otherwise stated during checkout, such charges may be the customer's responsibility.

12. How can I contact you?

You can contact us using the information below:

Randiquan (Beijing) Biotechnology Co., Ltd.
18F, Building 2, No. 16 Nansanhuan West Road, Fengtai District, Beijing, China
Phone: +86 181 7137 1292

13. Where can I find your store policies?

You can find our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, and Payment Policy through the links in the website footer.